Policies & Returns
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error.
We appreciate your understanding and apologize for any inconvenience such mistakes may create.
Please bring any errors you find to our attention by calling (please ask for the owner/manager), by emailing us or next time you are in the shop.
Team Ocean Cyclery
We honor the warranty policy of each brand we carry.
Gift cards purchased online or in store do not expire as per CA law. If the balance $ 10.00 or less you may receive cash for the remaining amount.
We use Synchrony financing. Once the document is signed you are committed to the contract with Synchrony. Their customer service phone number is 866-664-0968
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
In-store pickup is free for all items, including bikes. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.
Valid ID matching purchase record and credit card used for purchase must be presented prior to release of purchased items.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 10 days or a 10% restocking fee will be charged.
We only accept returns of the item within 3 days in original unopened condition with receipt with the following restrictions:
If there's a problem with a product that you purchased from us, we will refund the original purchase amount only if it is returned in new condition or is found defective. Merchandise returned that appears used will be subject to a fee.
All Bike sales are final.
All labor charges are non-refundable.
All deposits are non-refundable unless otherwise specified in writing.
All special orders sales are final and cannot be returned.